Making Updates to the DOE Websites

Anyone who creates or edits content for our sites must complete the series of online Digital Accessibility training. These courses will help you understand how to create content that meets our website accessibility standards.
  • Sign up now!
  • The training is free and on-demand so you can do it at your own pace.

Posting Documents on Our Websites

You must include a proof of accessibility for all document submissions. Proof includes the accessibility report from Adobe Acrobat Pro, Microsoft Word, Excel, or PowerPoint accessibility checker. 

Requesting Updates

Please make all content requests through the Website Content Strategy and Updates form. 

  • Please allow at least one day (assuming all content is accessible) for the updates to be completed. 
  • If your update coincides with a press release or other announcement, please email webteam@schools.nyc.gov, so we can help coordinate.

Accessible Content Training

Anyone who creates or edits content for the DOE websites must take our free on-demand digital accessibility training. Completing the courses will help you understand and create accessible material. Find out how to register for classes at https://digin.nyc/ondemand.

If you would like members of your team to be able to directly edit the InfoHub, have them sign up for the accessibility training. Once they complete that, we will train them in the CMS, and they can update pages for publishing. Only the DIIT web team can publish pages.

Creating a New Page

  1. Create the new content as an accessible word document
  2. Complete a Website Content Request
  3. Upload it as part of your request

Updating an Existing Page

  1. Put the URL for each page needing editing at the top of the page.
  2. Copy and paste the entire text of your existing event into Word
  3. Turn on tracked changes
  4. Make your edits.
  5. Save your document
  6. If you have changes on multiple pages, you can put them all in the same Word doc. Just be sure to put the URL for each update before putting in the edits.
  7. Upload it as part of your Website Content Request

Proof of Accessibility for Documents

You must include a proof of accessibility for all document submissions. 
Insure your source document scans as accessible in the program it is created in (e.g. the Word accessibility checker finds no accessibility issues).
Convert the source document into an Adobe PDF (using Adobe Acrobat Pro).
  1. Run the Adobe Acrobat Pro Accessibility checker.
  2. Correct any accessibility issues identified. Typically Adobe will flag a missing Document Title, and less frequently it will flag: image alt text or table header formatting errors.
  3. Rerun the Adobe Acrobat pro Accessibility checker making sure the report option “Attach report to document” box is checked. It can take multiple tries to resolve all errors. 
  4. Once the accessibility report is clean and attached to the file you can submit a request to upload a PDF to the website via the standard content request form or upload it into the InfoHub library for the web team to publish.

Accessible PDF Forms

  1. Perform all the above steps to create an accessible PDF.
  2. Then Use the Adobe Acrobat Pro “Prepare Form” function to create the enterable fields on the form.
  3. Run the Adobe Acrobat Pro Accessibility checker.
  4. Correct any accessibility issues identified. Typically Adobe will flag tagged form fields failed.
  5. Rerun the Adobe Acrobat pro Accessibility checker making sure the report option “Attach report to document” box is checked. It can take multiple tries to resolve all errors. 
  6. Test your form in a browser outside of Adobe Acrobat Pro to insure it functions as expected.
  7. After successful manual testing and confirmation that the accessibility report is clean, attached to the file and you can submit a request to upload the accessible (fillable) PDF form to the website or upload it into the InfoHub library for the web team to publish.

Excel Files

Excel files should not be on our site for public facing data. It should be on the Open Data Portal. Please use the Open Data Request Form to contribute data sets to the open data portal.

Pursuant to Local Law 11 of 2012, DOE offices are required to share public data on the Open Data Portal, where they will also be accessible to people with disabilities. We may link to these data sets from the Family Website, public InfoHub, or any other online venue. You can continue to publish Excel spreadsheets on the Employee InfoHub.

Calendar Updates

You can use the Website Content Request to request:

  • An Individual event
  • A series of events
  • On either the Family Website or InfoHub

Adding Multiple Events in a Spreadsheet

  1. Use this form
  2. Download, fill out, and save it.
  3. Upload it as part of your Website Content Request

School Pages

The new school pages cannot be individually edited by school personnel. They are updated automatically by daily data imports.

If you are a school and want to update your school website address on the DOE's "Find a School Page" submit this form.

For any data concerns or new requirements please contact the DIIT Help Desk.

LCGMS Info

Information like principal’s name, school name, address, etc come from our core systems like LCGMS and Galaxy.

  1. Email your change/request to The LCGMS Team.
  2. One an update is made—and not all requests are—LCGMS sends a daily, record-level update to the DigiComm Workflow team.
  3. All data on the School Pages that pulls from LCGMS will be updated daily at the end of the day.

Sliders

Please make your request for sliders on schools.nyc.gov, InfoHub public or for Employees, through the Content Request Form at least one week before the desired publish date.

  • Headline for your announcement
  • Subhead with supporting text
  • An idea of what i mage you'd like
  • Link to the page where families can learn more.

Videos

Please use the Content Request Form to get help with video. See the Digital Accessibility and Inclusion page for more about videos. 

Getting Help

If your question is not answered on the InfoHub Website pages, please send us a request using the Website Content Request form. Our team includes experts on plain language and writing for the web, editorial project planning, and communication in general.

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