Using Your @DOEexternal.nyc Account

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Overview

Beginning January 2024, the NYC DOE is providing all parent leaders with @DOEexternal.nyc accounts to use for all activities and duties related to their parent leader roles. This includes all:

  • Parent Association/Parent Teacher Association parent leaders 
  • Title I parent leaders (PAC Chairs, PAC Chair alternates, COPS users) 

With these accounts, parent leaders can use the following applications:

  • Google Apps including:
    • Gmail, Meet, Drive, Docs, Slides, and Sheets
  • Microsoft Apps including
    • Word, Excel, and PowerPoint 
  • Zoom

Staying Safe

All DOE-issued accounts–including @DOEexternal.nyc accounts–are subject to the NYC DOE’s electronic, security, and privacy policies. This includes: 

Additionally, all accounts use Multi-Factor Authentication to ensure the safety and security of all members of the NYC DOE community.

Setting and Resetting Your Password

In order to use all the applications below, you’ll need to use both your @DOEexternal.nyc account and its password. If you forget your password, follow these directions to reset it: 

  1. Log into the External Users Password Management tool. 
  2. Enter your full parent leader account (ex: "name@DOEexternal.nyc") 
  3. Reset your password using one of the three ways listed below:
    • Reset with personal details:
      • You will be asked to verify your last name, date of birth and the personal email you used to set up your @DOEexternal.nyc account
    • Reset with personal email:
      •  A link will be sent to the personal email account you used to set up your @DOEexternal.nyc account
    • Reset with security questions: 
      • You will be asked to answer the security questions associated with your @DOEexternal.nyc account

Signing into Google

Your @DOEexternal.nyc account provides you access to Gmail and other Google apps. To access these, you will need to sign into Google first.

  1. Go to https://accounts.google.com/
  2. Enter your full parent leader account (ex: "name@DOEexternal.nyc") 
    • Please note that it must include your full parent leader account, including “@DOEexternal.nyc”
  3. You will be redirected to the DOE log-in page 
    • There you will again enter your full parent leader account (ex: "name@DOEexternal.nyc") 
  4. Enter your password 
    • If you do not remember your password, follow the directions above to reset it 
  5. Select “Submit.”

Switching between Google Accounts

All DOEexternal.nyc accounts are hosted by Google, which means you will have a new Google profile (your DOEexternal.nyc account).  If you already have a personal GMail or Google account, you may need to add the DOEexternal.gov account to your profile, and occasionally switch between the accounts.

Here’s a video that shows you how to do all that.

Using Google Apps

  1. Once you have signed into Google, look for the waffle (small square made up of dots: 3X3)  in the top right-hand corner of your screen
  2. Select it to go to all available Google applications (Gmail, Groups, Meet, Drive (including shared drives), Docs, Slides and Sheets)

Using Microsoft Office Apps

Once you have signed into Google, you can use Google's single sign on to sign into Microsoft Office. Just:

  1. Go to Microsoft Office/Microsoft 365 (https://www.office.com/) 
  2. Enter your full parent leader account (ex: "name@DOEexternal.nyc") 
    • Please note that it must include your full parent leader account, including “@DOEexternal.nyc”
  3. You will be redirected to the DOE log-in page 
    • There you will again enter your full parent leader account (ex: "name@DOEexternal.nyc") 
  4. Enter your password 
    • If you do not remember your password, follow the directions above to reset it 
  5. Select “Submit.”

On the left-hand side of the screen, you'll see links to Word, Excel, and PowerPoint 

Signing Into Zoom

You can access Zoom through the NYC DOE’s Zoom Page.

Log in Via the NYC DOE’s Zoom Page