Child Abuse/Child Welfare Concerns

Family Support Services

Family Support Services may include:

  • Parenting Support & Family Relationships
  • Education & Job Training
  • Stress, Health, & Wellness
  • Intimate and Family Violence Interventions
  • Food, Clothing, & Household Items
  • Connecting You to Immigration Services Connecting You to Public Assistance
  • Connecting You to Public Assistance

Services are free, voluntary and available to families regardless of immigration status. Services are offered in a family's home and in their preferred language. Services are provided by community-based organizations.

Contact ACS Prevention Helpline (phone #: 212 676-7667, e-mail: or see this Provider Directory for information and referral resources.

Family Assessment Program (FAP) works to strengthen families, reduce conflict, and connect your family to many services that provide ongoing support in your community. It helps families handle concerns such as a child running away, skipping school, or disruptive behavior, without having to go to court.

NYS Office of Children and Family Services guidance for supporting families highlights referrals for vital necessities like food, health care, and housing, can make all the difference when a family simply needs to be supported not reported to the SCR. The guidance and training for Mandated Reporters is made available at NYSED's website.

    State Central Register 

    If you have reasonable cause to suspect child abuse or maltreatment, mandated reporters must personally make the report by calling the State Central Register (SCR) at 1-800-635-1522

    NYC DOE and ACS Contact Information - LDSS-2221A Reports

    LDSS - 2221A Report of Suspected Child Abuse or Maltreatment is available here.

    ACS - DOE Interagency Email Addresses

    The LDSS-2221A written report is emailed to:

    1. The local ACS field office in the borough where the alleged subject of the report lives;
    2. the Principal; and
    3. the Superintendent’s Designee

    NYC DOE Child Abuse Designated Liaison Training

    The schedule for the NYC DOE Child Abuse Designated Liaison Training is now available at the Counseling Support Programs - Professional Development page, which also includes the following resources.

    • Designated Liaison Training Deck
    • Photo-Documentation in Child Abuse and Maltreatment Cases for DOE Staff
    • Tiered Response Protocol (TRP) Webinar
    • ACS – DOE Case Review Request Form
    • Child Advocacy Center Multidisciplinary Release Form

    Chancellor’s Regulation A-750

    Chancellor’s Regulation A-750 on Child Abuse and Maltreatment Prevention

    For technical assistance and inquiries pertaining to this regulation, please contact:

    Citywide Coordinator, Child Abuse and Maltreatment Prevention Program
    N.Y.C. Department of Education
    52 Chambers Street – Room 218
    New York, NY 10007

    Joint Policy on Educational Neglect

    • NYSED and OCFS’ Division of Child Welfare and Community Services released updated joint guidance on February 10, 2021, on educational neglect applicable during and post pandemic.

    Tiered Response Protocol (TRP) for Unexplained Absences of Child-Welfare Involved Students

    NYC Administration for Children's Services (ACS)

    New York State Office of Children and Family Services

    Additional School Training Resources

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