Employee Passwords

There are now three ways you can reset your DOE account password. You can:

  • answer security questions,
  • verify personal information, or
  • send an email to a secondary email address.

Instructions for each option are below.

Answer Security Questions

  1. Go to the DOE self-service portal
  2. Enter your username.
  3. Select Security Questions from the drop-down menu.
  4. Verify the CAPTCHA.
  5. Click Reset Password.
  6. Answer your security questions.
  7. Reset your password.
  8. Click Submit.

If you have not set up your security questions, this option will not work. Please use one of the other two options. (Once you’ve regained access to your account, please set up your security questions. It will add extra security to your account and make it easier for you to reset your password in the future.)

Verify Personal Information

  1. Go to the DOE self-service portal
  2. Enter your username.
  3. Select Personal Details from the drop-down menu.
  4. Verify the CAPTCHA.
  5. Click Reset Password.
  6. Enter your last name, employee ID number, and date of birth.
  7. Click next.
  8. Reset your password.
  9. Click Submit.

Send Email to Secondary Address

  1. Go to the DOE self-service portal
  2. Enter your username.
  3. Select Personal Email from the drop-down menu.
  4. Verify the CAPTCHA.
  5. An email will be sent to the alternate email associated with your DOE account.
  6. Check your email.
  7. Follow the link in the email to reset your password.

Still need help?

Open a support ticket. A password is not required. Assistance is available Monday–Friday 6AM–5PM.

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