Teach From Home Technology

This page is dedicated to helping DOE teachers, staff, and related services providers have the knowledge they need to effectively use DOE-approved virtual conferencing and remote learning tools. 

The NYCDOE Remote Teaching Quick Start Guide features both previously released and newly developed content on instructional methods and promising practices in remote learning, including:

  • Considerations for Remote Teaching and Learning
  • Resources to Design Standards-Aligned Remote Instruction
  • Digital Tools to Enhance Instruction and Student Engagement
  • Considerations for Communication with Parents/Guardians
  • Remote Learning Champions and Professional Learning Opportunities
  • Over 30 links to remote learning resources and supports for multilingual learners and students with disabilities

How to Choose a Virtual Conferencing Platform

The DOE approves the use of Google Meet, Microsoft Teams, Teams Live Event, Zoom, and Zoom Webinar for virtual conferencing. Depending on your needs, you may prefer one platform over another. View the How to Choose a Virtual Conferencing Platform page for guidance.

Google Classroom

If you are new to Google Classroom here are some great resources to get you started:

Accessing Google Classroom

If your school has its own Google domain (for example, PS123.org), you must decide which domain to use (your school's domain or the central version), and use it for all staff and students. Soon the DOE will launch a project to consolidate all G Suite domains, however, given the current situation, the priority is for you to use the platform and tools that you are familiar with, in order to best support distance learning.

Google Meet

Google Meet is a video conferencing platform that provides:

  • Video space for large meetings (up to 250 participants, and free until September 30, 2020)
  • Video space for one-on-one meetings
  • Screen sharing
  • Live streaming
  • Mute or remove meeting participants
  • Chat messages to individual participants
  • Restrict meeting creation privileges
  • Nickname meetings

Getting Started with Google Meet

If you are new to Google Meet here are some great resources to get you started:

Microsoft Teams

Microsoft Teams is a digital collaboration platform that provides video space for large virtual meetings and private one-on-one meetings. With Teams, you have the ability to:

  • Call in or video connect
  • Dial out to a landline or cellphone
  • Dial into the conference
  • Record meetings and conferences
  • Remotely control a shared desktop computer
  • Password protect a virtual meeting space
  • Share screens
  • “Raise a hand”
  • Create discussion threads
  • Share files
  • Restrict individual chat
  • Mute participants

Getting Started with Teams

If you are new to Microsoft Teams here are some great resources to get you started:


Learn how to use the new NYCDOE central Zoom account.

Guidance for Multilingual Learners

Both Google and Microsoft provide translation features within their video conferencing platforms. To learn about these features, check out this Translation Tools in Google and Microsoft Training.

We will be working with Zoom to give us guidance on translation features.

Have families visit the Activities for Multilingual Learners page.

Guidance for Families

The following information has been provided to students and families on the DOE family-facing website:

Professional Learning Opportunities

The opportunities below will help you get started and keep going with quality remote learning resources and tools. 

Remote Learning Support

If you need support with remote learning technology, please submit a ticket through the new Remote Learning Ticket Request (sign in required). You can get help with technical issues like:
  • Google/G Suite Classroom
  • Microsoft Teams
  • Office 365
  • Application installation/activation issues
  • Profile-related issues
  • Connectivity and device issues
Once you fill out the form, you will get a ticket number. DIIT will review the request, and a technician will respond to your inquiry. This form is for DOE staff only, but staff can enter a ticket on behalf of a student or family. 

Stay Connected

The following citywide communities are places where thousands of educators are connecting to discuss remote teaching:

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